Ordering Policies & Procedures

Terms & Conditions
Poems Art, Inc. sells to Trade Only accounts at appropriate wholesale discounts. To qualify for and establish a trade account for online ordering, you will need to complete the Login & Profile sections under My Account and provide trade references for three publishers that you currently purchase from. For non-trade inquiries, please contact our main office at info@poemsart.com or call 801.747.1344.

New Accounts
All new accounts require credit card prepayment or C.O.D. until Net 30 credit is established. To apply for terms, fax a credit application (available online as a downloadable PDF form) for Poems’ review, contact us toll-free at 888.447.6367, or send your account setup request to info@poemsart.com.

Prices
Suggested retail prices are listed on our website in U.S., Canadian, U.K., European and Australian currencies. By indicating your country of origin requested at the initial sign-on, pricing will be displayed in the currency corresponding to your market.

Online order totals will reflect a standard wholesale discount (minus an additional 10% web special for U.S. customers only). If you qualify for another discount, it will not display on your web order confirmation, but will be reflected on your final invoice when we process your order.

Prices are subject to change without notice. Standard trade discounts apply.

Payments
Poems Art, Inc. accepts business checks, MasterCard, VISA, C.O.D., and wire transfers in U.S. currency. All international shipments must be paid in advance by credit card or bank wire transfer. Terms are conditional upon credit approval. There is a $25 fee for returned checks.

Please note that we do not accept credit card information online. Please call our office at 888.447.6367 or 801.747.1344 if you’d like to pay with a credit card.

Minimum Order
No minimum order is required.

Volume Orders
Quantity discounts are available. Contact us for a quote at 888.447.6367 or sales@poemsart.com.

Back Orders
Although rare at Poems, occasional back orders do occur. We will provide an estimated reprint date. Back orders will be held in the system and shipped ONLY at the customer’s request for orders within the Continental U.S. All other orders: please reorder based on in-stock notification or reprint date, and/or consult with the appropriate International Distributors serving your market.

Damages and Replacements
Poems will replace defective posters or goods shipped in error. If you receive a damaged package, refuse the shipment and notify Poems immediately. If you accept a damaged package in error, save all packaging and contents and contact us immediately. Claims for damaged posters (not caused by carrier) or incorrect orders must be reported within three business days of receipt.

Shipping
Continental U.S. and Canada
Shipping prices are variable based on location. Orders received by 12 noon Mountain Standard Time are shipped same-day. U.S. orders are shipped in tubes via FedEx Ground unless otherwise agreed in advance of order. Canadian orders are shipped in tubes via FedEx International Economy. Orders shipped C.O.D. will reflect an additional charge based on current courier rates.

International Shipments
All international orders are shipped freight collect via FedEx International Economy unless otherwise specified in advance. Shipments to Freight Forwarders in the Continental U.S. are available via standard FedEx services. All international orders must be prepaid via MasterCard, VISA or bank wire transfer in U.S. funds until an open account has been established.

Hours of Operation
Call us at Poems Art, Inc., Monday through Friday, 9 a.m.-5 p.m., Mountain Standard Time. Toll-free: 888.447.6367. Outside the Continental United States: 801.747.1344. Fax (24 hours/day, 7 days/week): 801.747.1343.